Exceptional Service Guarantee
100%satisfaction
Love the work within one year, or get your money back.*
- One full year from your invoice
- We make it right first
- 100% refund if we can’t
Our guarantees
Done right. Guaranteed.
Every plumbing, heating, cooling, and electrical job is backed by our Exceptional Service Guarantee, so you get work that’s done right the first time and built to last.
What we promise
Two guarantees on every job.
Our skilled, certified technicians take pride in clean, high-quality workmanship and in keeping your family comfortable and safe.
01
100% satisfaction guarantee
Your satisfaction comes first. If, for any reason, you’re not completely happy with our work within one year, we’ll do everything possible to make it right, or refund 100% of your money.*
- 1Tell us within one yearNot completely satisfied with our work within one year of your original invoice? Let us know.
- 2We make it rightWe’ll do everything possible to meet your expectations.
- 3Or get 100% backIf we still can’t, we’ll remove the installed equipment (if applicable) and refund 100% of your money, no questions asked.
02
Clean, respectful service
We treat your home like our own, from the moment we pull up to the final cleanup.
- Vetted techniciansBackground-checked, drug-tested, and trained to treat your home with the utmost care.
- A call before we arriveYou’ll always know when your technician is on the way.
- Shoe covers & drop clothsWe protect your floors and furnishings while we work.
- Written estimate firstA clear, written estimate before any work begins. No surprises, ever.
- We clean upYour home looks as good as when we arrived.
The fine print
*If, for any reason, within one (1) year from the date of your original invoice, you’re not completely satisfied with our work, we’ll do everything possible to make it right. If we still can’t meet your expectations, we’ll remove the installed equipment (if applicable) and refund 100% of your money — no questions asked. Please note: Sewer repairs/replacements and drain cabling services come with their own specific warranties, which will be provided upon completion of the work.
Before you install a new water heater
Know about pipe sediment.
In areas with hard water, sediment in pipes can clog sensitive faucet cartridges, such as Moen, Kohler, and Delta, after a new water heater installation, causing temperature fluctuations and faucet issues.
Cartridge repairs aren’t included in the installation cost or covered by our guarantee, but we’re always here to provide service if needed.
Customer reviews
Promises kept.
“From the first phone call to the final installation, he was responsive, professional, and transparent about the process and prices.”
“He did not oversell us which many other contractors tend to do. Very happy with his work and would definitely use him again.”
“Howard fixed several plumbing issues at my house and did an excellent job. He was very easy to talk to and immediately identified the problems just by looking at the setup.”
Ready when you are
Work you can count on. Guaranteed.
Book with confidence. Every job comes with an upfront price, clean and respectful service, and our 100% satisfaction guarantee.